Conflict Management

Overview

GSA Competencies and Levels

Conflict Management: L1, L2

Manages and resolves conflicts, grievances, confrontations, or disagreements in a constructive manner to minimize negative (personal) impact

Source: CHCO Council Financial Management Competency Study

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Many people are scared of conflict, or otherwise avoid conflict as much as they can. In this session we will work to overcome that fear and reshape how we think about conflict and resolving disputes. This will include discussion and practice of individual skills such as active listening and perspective taking as well as discussions of how to think about conflict situations.

Topics covered in this session:

• Identity and Saving Face
• Active Listening
• Understanding vs. Convincing
• Interests vs. Positions