Problem Solving

Overview

GSA Competencies and Levels

Problem Solving: L2, L3, L4

Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations

Source: CHCO Council Financial Management Competency Study

---

The goal of this session will be to formally discuss problem definition and solving strategies, i.e. breaking a problem into its component parts, stakeholder analysis, and the role of creativity in problem solving.

Topics covered in this session:

• Problem solving process
• Problem Reframing
• Problem Decomposition: the formal breaking down of problems into their smaller order components
• Divergent and convergent thinking
• Stakeholder Analysis