Developing Your Professional Self

Overview

GSA Competencies and Levels

Interpersonal Skills: L1, L2

Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences

Source: CHCO Council Financial Management Competency Study

The purpose of this program is to utilize the science behind such topics as personality, relationships, and work performance to improve work practices, communication, and, ultimately individual and group effectiveness.