Mastering Change

Overview

GSA Competencies and Levels

Flexibility: L2, L3, L4

Is open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with ambiguity.

Source: CHCO Council Financial Management Competency Study

The focus of this course is building foundational leadership and change management skills. This intermediate course prepares managers for to address key issues of change management. Learning outcomes include change analysis, planning for change, increasing change receptiveness within the organization, effective communication, and building strategic partnerships.