Building and Managing Relationships

Overview

GSA Competencies and Levels

Conflict Management: L2, L3, L4

Manages and resolves conflicts, grievances, confrontations, or disagreements in a constructive manner to minimize negative (personal) impact

Source: CHCO Council Financial Management Competency Study

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Resolving disputes is a crucial skill to develop in terms of building and managing relationships. Trust is central to building and maintaining strong work relationships, whether we are managing down or up, so we will be focusing on dispute resolution in this session.

Topics covered in this session:

• Managing Conflict
• Building Trust
• Taking Risks