Building and Managing Relationships
Overview
GSA Competencies and Levels
Conflict Management: L2, L3, L4
Manages and resolves conflicts, grievances, confrontations, or disagreements in a constructive manner to minimize negative (personal) impact
Source: CHCO Council Financial Management Competency Study
Resolving disputes is a crucial skill to develop in terms of building and managing relationships. Trust is central to building and maintaining strong work relationships, whether we are managing down or up, so we will be focusing on dispute resolution in this session.
Topics covered in this session:
- Managing Conflict
- Building Trust
- Taking Risks
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