A business process can be described as a set of activities where contributions result in a product of value to a customer. Almost every industry in the world today is experiencing change - both subtle and major - due to globalization, advances in new technology and other factors. Thus, managing the business process has become more important than ever with regard to facilitating long-lasting innovation and providing meaningful value to a organization’s customers. George Mason University offers students the opportunity to learn about how to optimize their respective businesses' processes and increase overall value for the customers they serve.

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